Genie Frequently Asked Questions
We're Here to Answer all your Questions.
Whether you are just starting with Genie or you want to try to improve the configuration you have with the platform, this part will walk you through the platform and its key features.
1. What is Self-Storage?
Self-storage is a service that provides secure, flexible, and accessible space for individuals and businesses to store their belongings, whether for short-term or long-term needs.
2. What do I need to rent a unit?
You’ll need a valid ID, proof of address, and a signed rental agreement.
3. What size storage units are available?
We offer a variety of storage unit sizes to fit different needs, from small units for personal items to larger spaces suitable for furniture or commercial inventory.
4. What size storage unit will I need?
The size you need depends on what you’re storing. Our team can guide you in choosing the ideal unit based on your belongings.
5. Can I change size later?
Yes, you can upgrade or downsize your storage unit anytime based on availability.
6. Do you offer car storage?
Please contact us directly to check availability and options for vehicle storage.
7. How secure will my things be?
Our facility is equipped with advanced security measures, including CCTV surveillance, secure access controls, and on-site staff.
8. When can I access my things?
You can access your storage unit during our operating hours. Please contact us for specific timings.
9. Do I need to use boxes when storing my stuff?
While it’s not mandatory, using sturdy boxes helps protect your belongings and keeps your unit organized.
10. Do you sell moving and packing materials?
Yes, we offer a range of moving and packing supplies, including boxes, tape, and bubble wrap.
11. What should I not pack in my storage unit?
Items such as perishable goods, flammable materials, hazardous chemicals, illegal substances, and live animals are not allowed.
12. Are your storage units climate controlled?
Yes, we offer climate-controlled units to ensure your sensitive belongings are protected from extreme temperatures and humidity.
13. How much does storage cost?
Storage costs depend on the unit size and rental duration. Contact us for a customized quote.
How can I pay for my storage unit?
We accept multiple payment options, including credit/debit cards, bank transfers, and online payments.
15. Do I have to pay a deposit?
Yes, a refundable security deposit is typically required at the start of your rental agreement.
16. Can I sleep in my unit?
No, staying or sleeping in storage units is strictly prohibited for safety and legal reasons.
Got any more questions?